Creative Thinking and Problem Solving Workshop

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“The art of being creative and knowing how to solve problems is fundamental in today's business.”

By Dr Kamal Kenny

PhD in Gender Development • Master in Science • Degree in Social Science • PSMB TTT Exempted • HRDF Claimable

Request for In-house Training	N/A for public program
kamalkenny@gmail.com	Call +6012-363-5916

Introduction

Modern knowledge workers work almost exclusively in jobs that require them to solve business problems, take decisions, be able to 'see the big picture' and think about consequences. Most people, once they leave the formal education system, do not focus on any further learning or continuing to develop their thinking skills. As their careers progress, they become more expert in a few things, but less capable in dealing with or understanding things outside their domain of expertise. They become competent at solving problems that are routine, but are less able to apply these problem solving skills in wider contexts.

Research shows that most people only use a fraction of their cognitive abilities. Yet the ongoing exercise of the brain function (like a focus on physical health and doing physical exercise) can reduce mental debilitation throughout life.

The course describes various thinking styles; delegates come away with a greater appreciation of the way they think. The course has many interesting and fun problem-solving exercises, but the real value is that delegates go away with a fresh outlook on organizational problem solving, and are motivated to expand their cognitive horizons.

Course Objective

On completion of the programme, participants will be able to:

• Understand the problem-solving process, techniques and approaches to problem solving
• Recognize person's thinking models and have practiced exercises designed to think outside-the-box a generate a larger solution space
• Learn brainstorming Tools and Techniques for Collecting the Facts
• Understand creativity and blocks to creativity, and learn some basic techniques to think more creatively
• Be able identify problems using Gap Analysis
• Use DMAIC method in Problem Solving
• Appreciate creativities and ideas by others
• Inculcate innovation as our culture - Genchi Genbutsu

Course Outline

INTRODUCTION

• Opening Speech
• Ice-Breaking Session and Getting to know you
• Programme Objectives

MODULE 1: UNDERSTANDING PROBLEM SOLVING PROCESS

• Problem Solving Vs Decision Making
• Problem Solving methods

MODULE 2: UNDERSTANDING PROBLEM ANALYSIS

• Information Gathering
• Analytical Thinking & Deductive Reasoning
• Root Cause Analysis

MODULE 3: THINKING PROCESS

• About Thinking
• Percentage of thinking people
• Video Clip - " Is he thinking?"
• Thinking Game

MODULE 4: BRAINSTORMING

• Method for Identifying Issues
• Tips for Brainstorming
• Tools and Techniques for Collecting the Facts

MODULE 5: ANALYTICAL AND CREATIVE THINKING SKILL

• Different thinking types
• Knowing how we think
• Convergent & divergent thinking

MODULE 6: IDENTIFYING PROBLEMS

• Using Gap Analysis
• Gap Analysis Structure
• Usage of Gap Analysis
• Mega Project - Bridge of Trust

MODULE 7: USING DMAIC MODEL IN SOLVING PROBLEMS

• About DMAIC and 6 Sigma in Innovation Process
• What is DMAIC
• Define
• Measure
• Analyze (Ishikawa Diagram)
• Improve
• Control
• Practise DMAIC Model in our Mega Project

MODULE 8: APPRECIATE CREATIVITIES AND IDEAS BY OTHERS

• How do we react
• Finding fault or supporting
• Lets identify our manners
• Game - AIRPLANES
• Let's change our behavior

MODULE 9: ACT AND PERFORM AS EXCELLENT STAFF

• Criteria of excellent staff
• Human being and their creative staff
• Mini Project - Genchi Genbutsu

MODULE 10: SETTING OBJECTIVE AND ACTION PLAN

• My planned Mini Project
• My Action Plan

Methodology

Where appropriate, activities will include the following:

• Short Lectures/Presentations
• Group Discussions
• Individual/Group Presentations
• Short Video Clips
• Case Study
• Role Plays
• Simulation Activities

Request for Quotation Now

	Call: +6012-363-5916
	E-mail: kamalkenny@gmail.com