Email Etiquette & Business Writing

When information needs to be disseminated quickly, nothing can be better than using email. However, with the benefit of speed comes some problems that aren't always predictable and realized unless otherwise forewarned by the management. This email etiquette training course is designed to help employees know the appropriate use of Internet while at work as well as behaviors they must vigorously avoid.

Upon completion of this 2-day email etiquette training, participants should be able to:

• Explain instances when sending email is necessary and appropriate.
• Identify occasions when sending or retrieving email is unacceptable.
• Understand items they should never send electronically from their workplace.
• Create an email subject line that accurately describes the content of the message.
• State and avoid 12 of the most common mistakes people make in business writing.
• Consider the visual components that enhance an email message and make for easy reading.
• Determine who should and should not receive copies of emails.
• Know what to do when emails misfire and reach the wrong people.
• Develop a personal action plan to improve their email skills at work.

Module 1: Sending Emails

• When email should be sent
• Email, Mail groups & you
• What to consider before an email is sent

Module 2: Matters of Formatting

• Character Spacing
• How to write subject line
• Sculpt the body (precise writing)
• Salutation (Sample of greetings)
• List & bullets (Proper sentence construction)
• Paragraph
• Attachments (How to write emails with attachments)
• Tone
• Punctuation & Correct Word
• Abbreviation
• Long Messages

Module 3: Planning your email

• Learning to write online
• Managing Emails
• CC & BCC
• Email Content ¡V What & how to write properly
• Email Signature - Samples

Module 4: How to say It (Proper email construction samples will be taught)

• Basic Guideline
• Identify Yourself
• Formal Language
• Delivering Bad News
• Avoid Surprises

Module 5: Questions of English

• Grammar
• Preposition
• Common Mistakes
• Active & Passive Sentences
• Useful English

Module 6: Business Email

• Get Right to the point
• Using Simple Sentences
• Word Choice
• Flaming under Control

Module 7: Legal Points

• Legal Issues
• SPAM & Phishing

Module 8: Business Writing

• Technical & Workplace Writing
• Business Memo
• Simplified Language

• Email Etiquette
• Effective Email Writing for Debt Collection
• Technical Writing Skills Made Easy for Engineers & Technical Staffs
• Effective Report Writing for Business
• Report and Proposal Writing Skills
• Other related Soft Skills training courses