Be a Star Secretary

Your role as an administrator, Secretary, Personal Assistant etc. has probably evolved many times over and be very certain that it will keep changing to take on more demanding and challenging tasks. As you become more efficient at your job, you become more crucial to your bosses and your organization's success. Imagine, as your boss moves up the corporate ladder and takes on more responsibilities. Thus this increase demands on both of you. But you're also building a foundation for your own career growth!

This intensive course will equip you with the skills and know-how you need to make your job easier and more fulfilling, give your boss peace of mind, and set the stage for a rewarding and successful career.

• Discover how to take initiative: look beyond the obvious and don't be afraid to extend your boundaries
• Maximize productivity: work effectively and competently to enlarge on every possibility
• Continually look for new ways in which to expand your horizons within your role
• Develop the right attitude: adopt a positive attitude that makes you a pleasant colleague and employee
• Be a team player and maximize the productivity of your team
• Focus on time management: be punctual and plan your day well
• Communicate effectively and confidently with your manager and colleagues
• Write professional correspondence with less instruction
• Maintain integrity: always do the right thing

THE PROFESSIONAL ROLE OF THE ADMINSTRATOR/PA

• Understanding your organisation and your role within the team
• Setting objectives
• Fulfilling your role and objectives
• Working with Your Manager and Team
• Activity : Setting Objectives with their team

MAXIMISING YOUR ORGANISATIONAL SKILLS

• The portrait of an organised Adminstrator / secretary
• Establishing effective systems
• Organising meetings, events and conferences - checklist
• Activity: Create a listing

HOW YOU AND YOUR BOSS CAN BECOME A WORLD-CLASS TEAM

• Understanding social styles to maximise interpersonal understanding
• The importance of communication as a team
• Using your initiative and enlarging on every possibility
• Problem-solving with teams and managers
• Activity : Identify the current issues and how to think out of the box

EFFECTIVE TIME MANAGEMENT

• Assessing your time management skills
• Prioritising your workload but maintaining flexibility
• Differentiating between urgency and importance
• Planning and scheduling
• Activity : Time Analysis and Setting Goals

COMMUNICATING CONFIDENTLY WITH YOUR MANAGER AND TEAM

• Understanding communication as the most important skill for business
• Developing effective one-on-one communication skills
• Effective use of body language
• Enhancing your listening skills
• Professional communication on the telephone
• Boosting confidence through assertiveness
• Role play and Case Study

WRITING PROFESSIONALLY

• Writing effective correspondence - all the do's and don'ts
• Writing effectively with little instruction
• Activity: writing emails, reports

PERSONAL GROOMING AND DRESS CODE

• Building self-confidence and personality.
• Personal appearance
• Color codes

• Administrative Transformation Excellence
• Clerical Development Program
• Speed Typing Skills
• Office Administrative Skills
• How to Manage and Organise Office Records and Files Efficiently
• Other related Soft Skills training courses