People Management Skills

"Why don't employees do what they are supposed to do?"

"High staff turnover in team / department."

"I am not respected in my team / department."

"Resigned due to inability to get along with immediate supervisors"

These are common situations in most organisations. In most cases, these situations occurred because of poor people management. Employers are hiring the best people and putting them on the job with minimum management effort, or so they thought that's the right strategy, found their performances / workplace situations unsatisfactory.

Managing an employee's performance must be an on-going process. Subordinates need to be coached, motivated, rewarded, disciplined, counseled, listened to, their efforts / good performance monitored and recognized. There is a direct cause-effect relationship between a Manager's / Superior's actions and a subordinate's performance. Managers have to break through those blocks, energise and synergize the team, prevent staff burnout, and communicate with power and ease.

This training is also essential to employees who have been promoted to the roles of managers or supervisors without first acquiring the necessary skills required by these roles.

This training focuses on OBSERVE, DIRECT and for ACHIEVING WORTHWHILE RESULTS.

• How to be more effective in managing subordinates and leading team
• How to manage work expectations for more productivity and better performances from subordinates
• How to manage discipline, dispense disciplinary measures promptly on misconducts
• How to effect skills set of listening, communication, coaching, influencing & motivating for team performances
• How to create and/or nurture own workplace culture for performing team

1. CHALLENGES IN MANAGE / LEAD

Participants share their challenges and through experiential learning to differentiate between leading and managing.

2. MANAGING EXPECTATIONS

Experiential exercises to illustrate how to identify, listen, communicate, coach, motivate and manage work expectations; the attitude transformation towards work and using SMI (Set, Monitor & Influence Expectations) Technique for productivity and performance of subordinates; including self assessment on Work Expectation Profile.

3. LABOUR LAWS, REGULATIONS & ETHICS

Learn the legal parameters and working with HR Department on compliance with employment regulations. Sharing incidents, discussions and experiential learning on managing discipline, condonation, procrastination, misconducts & handling unethical incidents.

4. WORKPLACE CULTURE

Create and/or nurture a workplace culture that promotes teamwork, respect, productivity and good customer service practices. Participants are set on sharing incidents, discussions & experiential learning.

5. CONCLUSION / SUMMARY

• Best Fitting the Best Talent
• How To Fit Competency-Based Model Into Your Organization
• Connecting Generations at the Workplace
• Effective Process & Methodology in Managing Misconduct
• Competency Based Approach to Training Needs Analysis
• More other Human Resource Management Training Courses