Generational Gap Management:
Connecting Generations at the Workplace

“The Strategies of Managing and Engaging Generational Differences.”

By Lily Lau

Directive Communication Accredited Master Trainer • PSMB Certified Trainer

Request for In-house Training	Public program not yet available Register for Public Training
+6012-593-9978 +6012-311-3961	info@culture-dynamics.com lily@culture-dynamics.com

Introduction

• Older generations don't work as smart as we younger people. They don't want to use technology...
• Most managers who are Gen Xs expect the younger generation to commit equal hard work and complain if their juniors refuse.
• Gen Ys have an unrealistic sense of entitlement. They want high salary and work positions than their experience and education dictate.

We are in the era where 3 distinct generations: Baby Boomers, Gen X and Y, all with their own perspective, styles and expectations are working together. These differences often create misunderstandings, stereotypes and conflicts. What used to work in the past no longer works now. Gen Xs are the new generation of leaders and Gen Ys are fastest growing workforce segment.

This workshop strives to uncover the differences, dismantle prejudices and sharpen sensitivities between the generations. We focus on the Malaysian workforce where our demographics are different from other countries. We examine the influence of culture, local values and the expectations of the different generations. We explore the qualities in making each generation successful and the organization to find its own success recipe on how to retain, develop and lead them across generations.

Course Objectives

At the end of the session, participant should be able to:

• Have an overview of the differences between the 3 generations of the workforce.
• Understand the differences in the generational values and the belief system and its influences in the behaviours at the workplace.
• Explore the 8 pairs of work dimensions and the different perspective between generations.
• Explore on the similarities, differences, issues, challenges, problems and opportunities of each generation.
• Develop strategies to manage, communicate, motivate and retain each generation.

Course Outline

1. The Generations

• An Overview - Baby Boomers, Gen X & Y
• Delights, Puzzles & Irritations among generations
• Why Gen Y is a pain in the neck? The challenges
• Video: The Generations

2. The Malaysian Case

• Facts and Statistics
• Definition of Malaysian Generations
• Malaysian Generational Values & Belief Systems
• Malaysian Generational Work Dimension Differences

3. Managing & Engaging Generations

• Why is social media important to Gen Y
• Motivating & Leading Generations
• Building Trust & Relationship
• Work-Life Balance Concept

4. Bridging the Gap

• Similarities vs Differences / Issues vs Challenges / Problems vs Opportunities among the generations
• The Great Debate - by 3 generations
• Moving forward: Paradigm shift to bridge gap

Methodology

1. Our methodology is highly interactive with experiential activities based on multiple intelligences.
2. Based on research of Malaysian socio-economic development and statistics. Some are on-going research by Lily Lau.
3. A variety of proprietary training tools, group discussion, team reflective circle, open space technology, storytelling, lecture with games and activities will be used to make learning FUN and IMPACTFUL!

Request for Quotation Now

	+6012-311-3961
	lily@culture-dynamics.com