Human Resource Management:
Bridging and Managing Generation Gap at Workplace

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“Designed to understand each generation better and to look at solutions on how to bridge the generation gap at workplace...”

By Dr Kamal Kenny

PhD in Gender Development • Master in Science • Degree in Social Science • PSMB TTT Exempted • HRDF Claimable

Request for In-house Training	N/A for public program
kamalkenny@gmail.com	Call +6012-363-5916

Introduction

Currently, many organizations in the world are facing the problems of having 3 very distinct generations at workplace. Each of this generation brings their own set of beliefs and values which is very different with other generations. As a result, conflicts arise at workplace. This workshop is specially designed to understand each generation better and to look at solutions of how to bridge the generation gap at workplace.

Course Objectives

The objective of this training is primarily to address concerns regarding:

• Poor communication with different generation
• Dealing with different generations at workplace
• Knowing how to win the customers
• Inculcating teamwork to resolve issues
• Conflicts at workplace with different generations resulting in low morale
• Increase staff motivation and positive attitude at workplace

Course Outline

MODULE 1: Introduction

• What Generations Exist In The Workplace
• What Defines A Generation
• Traditionalists - (Silent Generation)
• Baby Boomers
• Generation Xers
• Generation Y or Nexters
• What This Means In Our Workplace

MODULE 2: Traditionalist

• Their Background
• Their Characters
• Their Working Style

MODULE 3: Baby Boomers

• Their Background
• Their Characters
• Their Working Style

MODULE 4: Generation X's

• Their Background
• Their Characters
• Their Working Style

MODULE 5 :Generation Y's (millennial)

• Their Background
• Their Characters
• Their Working Style

MODULE 6: Change for Better Results

• Assimilating change
• Changing for best performance
• Life Experience

MODULE 7: Finding Common Ground

• Adopting A Communication Style
• Creating An Affinity Group
• Sharing Knowledge
• Sensitizing yourself with other generations

MODULE 8: Conflict Management

• Younger Bosses Managing Older Workers
• Avoid Turnovers With A Retention Plan
• Breaking Down The Stereotypes

MODULE 9: Managing Different Generations Effectively

• Embrace The Hot Zone
• Treat Each Other As A Peer
• Create A Succession Plan

MODULE 10: The Power of 4

• Benefits Of Generation Gaps
• How To Learn From Each Other
• Embracing The Unfamiliar

Methodology

Workshop will include lectures, role-play, case study, video presentation and simulation activities.

Who had attended this training?

• Giant Hypermarket
• Cold Storage
• Guardian Pharmacy
• Mercato

Request for Quotation Now

	Call: +6012-363-5916
	E-mail: kamalkenny@gmail.com