Competency Frameworks for HR

“Learn to understand competencies to clearly identify, define and communicate the expectations to others for peak performance.”

By Corporate Intelligence Advisors

PSMB Certified Training Provider • Registered with Ministry of Finance (ePerolehan)

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kevin@cia-global.com	+6 (082) 363686

Introduction

This two-day programme is designed to enable managers to define aspects of knowledge, skills and behaviours required to be successful in their organization and to identify the evidence present with competent staff. The knowledge and understanding of competencies will enable delegates attending to clearly identify, define and communicate the expectations to others for peak performance.

Course Objectives

Through a combination of lecture, exercises and case studies, you will learn how to:

• Identify the requirements of the roles you seek to recruit
• Understand the standards expected by staff in your teams
• Define appropriate evidence indicators
• Produce high quality objectives encompassing knowledge, skills and behavioural standards
• Evaluate levels of competence within your team members
• Identify skill and competency gaps more efficiently
• Make change management processes work more efficiently
• Conduct performance reviews utilizing competency-based evidence

Course Outline

Introduction & Agenda for Day One

• Workshop Objectives & Logistics
• Current experiences (Delegate introductions)

What are competencies?

(Lecture Input with small discussion group activity)

• What they are intended to do
• Why the competency approach is needed
  • Case studies
  • Reviewing existing approaches
  • Benefits for all concerned
• Defining organizational competencies in line with business goals

Converting the "what" from Job Descriptions into the "How" of competence

• Examining successful skills
• Setting minimum knowledge standards
• Defining Attitudes
• Modelling Behaviours
• Identifying Aptitudes

Defining Competency Evidence

(Group Discussion To Review Existing Systems)

• Customizing generic competencies with localized application
• Seeking measurable examples
• Agreeing organization norms
• Reaching management standards and consensus

Putting Competencies To Use

(Brief Input with Practical Delegate Exercise)

• Selection
• Training Needs
• Promotion/ Succession Plans
• Talent Management
• Performance Improvement
• Salary and Grading

Applying Competencies

(Case Study Activities Competencies To The Six Situations Explored Before Break)

• Questions for use in interviewing
• Converting competency gaps into training needs and solutions
• Differentiating levels of competence to identify promotion candidates
• Developing talent by introducing additional competencies
• Setting targets for improvement in competence
• Reviewing performance across an organization

Open Forum and Discussion on Day 1 topics

• Open forum and review of participants' expectations and key questions

Putting Competencies To Work

(Lecture Input With Small Group Discussion Activity)

• Communicating the vision
• Setting expectations
• Getting Buy-In
• Identifying training needs

Communicating the Vision

(Input followed by presentations)

• Group activity to discuss the ways in which to introduce competencies within a team or department
• Brief presentations announcing the use and personal benefits of competencies to their teams

Setting Expectation & Objectives

(Practical Exercises)

• Performance Management Scenarios used to explore the expected performance levels of employees using competencies
• Delegates work in identifying areas of need for development or improvement
• Setting SMART competency based objectives
• Role-play scenarios to communicate expectation

Getting Buy-In

(Lecture Input followed by role-play)

• Considering a resistance and objections
• Mock interviews in teams with observation and feedback
• Handling dissertation and appeals

Identifying Training Needs

(Lecture Input followed by group activity to define solutions)

• Providing knowledge competence
• Building skills competence
• Coaching behavioural competence
• Producing development plans

Evaluating Results

(Lecture and Discussion with Group Input)

• Evaluating Methods
• Performance Review
• Reporting stats and anecdotal feedback

Open Forum Discussion

Presentation of Certificates

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	+6 (082) 363686
	kevin@cia-global.com