Business Process Reengineering: Reengineer Your Core Business Process to Optimise Business Performance

In many organizations, key business processes are informal and undefined. This creates inefficiencies and bottlenecks when there is confusion as to employee responsibilities and organizational or departmental procedures. Organizations need an approach to the management of their key business process that will create radically improved efficiencies in productivity, employee engagement and customer focus. Our radical redesign (Business Process Reengineering, BPR) process helps organizations achieve these goals.

This workshop is very participative, engaging the participants in practical and relevant exercises and discussions. We use a simulation-based methodology to ensure that the participants understand the Business Process Reengineering (BPR) process and have the opportunity to apply each stage to an actual key business process.

• Understanding Business Process Reengineering.
• Develop the criteria to identify and select the key business processes to analyze.
• Create your Redesign team.
• Analyze key business processes.
• Apply various analytical tools including the Affinity Diagram, Root Cause Analysis, Flowcharting, Cross-Functional Flowcharting, Measurement Tools, Multi-Voting, Criteria Evaluation, Force-Field Analysis, Visioning, etc.
• Identify the Voice of the Customer (VOC).
• Determine customer requirements and satisfaction levels.
• Learn, understand and document, in various formats, the current process.
• Determine the process suppliers, inputs and outputs.
• Apply visioning and other creative techniques create the future, "ideal" process.
• Identify the gaps between current performance and future performance requirements.
• Determine the strategies required to close the gap between present process performance and future performance expectations.
• Identify the options and solutions required to realize the future, "ideal" process.
• Develop the actions required to realize the options and solutions.
• Create an implementation plan to ensure the options and solutions will be reached.

Introduction to Business Process Reengineering (BPR)

• Understand the principles, processes and methodology of BPR.
• Determine the criteria for selecting key business processes for BPR.

Understand the Key Business Process

• Develop a Situation Analysis including the business process goal and expected outcomes.
• Use benchmarking to learn how other departments and/or organizations manage similar processes

Create the Redesign Team

• Define the roles and responsibilities of the team.
• Establish working rules/norms for the team.
• Understand the challenges, communications and conflict situations that can arise and developing clear processes for managing these.

Identify the Voice of the Customer

• Identify all customers and other stakeholders who are impacted by the key business process.
• Obtain information from both internal and external customers and other stakeholders.
• Collect and analyze the customer and stakeholder data.
• Determine customer satisfaction levels.
• Identify customer process requirements.
• Determine customer satisfaction levels.
• Document the customer requirements.

Understand the current process

• Define the current process performance.
• Identify and document the process suppliers, inputs, processes, outputs and customers. .
• Map out the current process by using various flowchart and analytical tools.
• Examine the business process flowchart to ensure it is sufficiently detailed for analysis and improvement.
• Compare the current "As Is" process performance against the customer data collected.

Measure the Process

• Identify all of the current process performance measurements.
• Analyze the direct costs, people costs, overhead costs and opportunity costs associated with this business process.
• Identify qualitative and quantitative measures.

Develop the Future "Ideal" Process

• Apply critical thinking skills and visioning techniques to develop the "ideal" key business process.
• Illustrate the future "ideal" using various flowcharting and cross-functional methods.

Analyze the Current and Future Processes

• Identify all of the problems, issues, concerns and challenges that must be overcome in order to close the gap between the current and ideal process.
• Identify the blockages and barriers in the current business process.
• Agree on which blockages and barriers prevent the process from immediately reaching its defined "ideal" state.
• Apply various analytical tools to explore in more depth, all of the current process challenges that must be overcome to reach the future "ideal" process.

Develop Options and Solutions

• Use mind mapping and other tools to develop the ideal options and solutions.
• Determine all of the possible options and solutions that can be implemented.
• Apply a selection process to identify the best possible options and solutions.
• Conduct a risk assessment to ensure that the identified options and solutions will overcome the current process issues, concerns and challenges.
• Describe the new process.
• Measure the new process capabilities
• Identify the impact on the customers and other stakeholders.
• Measure against the defined process goal and expected outcomes identified in the Situation Analysis.
• Pilot the new process.

Develop the Implementation Plan

• Finalize the recommended solutions.
• Identify the implementation plan action steps.
• Identify the resource requirements.
• Estimate the time required to implement the solutions.
• Develop a detailed implementation plan to ensure that the solutions will successfully be realized.

Call : +6 (082) 363686

E-mail : kevin@cia-global.com

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