English for Email

Over the last few years, emails have started to have huge impact on our professional and personal lives. They often replace a telephone conversation or a letter and many of us have to deal with hundreds each year. Just as in a letter or a conversation, you need to remember who you are talking to so that you sound appropriate. On top of that, they are very often in English, making it more and more important to be able to understand and reply quickly, efficiently and accurately.

English for emails will help you to:

• Begin and end emails professionally in English
• Structure emails logically with proper sentence construction
• Get the reader on-side from the beginning
• Avoid making embarrassing grammar mistakes

Introduction to Emails

• Email structure
• Subject lines

Grammar

• Eliminating grammar mistakes
• Keeping emails short
• Correct language

Formal & Informal Emails

• Register
• Formal/ informal phrases
• Abbreviations
• Correct spelling

Enquiries

• Writing & replying to enquiries
• The advantages and disadvantages of emails
• Polite language

Requesting Action

• Writing to colleagues
• Talking about deadlines and taking action
• Common verb - noun phrases

Exchanging Information

• Informing & replying
• Colloquial phrases & contractions
• Quoting from previous emails
• Being diplomatic

Making and Confirming Arrangements

• Typical phrases for making arrangements
• Prepositions of time
• Saying you're sorry

• Email Etiquette & Business Writing
• Email Etiquette
• Effective Email Writing for Debt Collection
• Grammar is a Tool
• English Communication Skills at Workplace
• Other related Soft Skills training courses