Supporting & Troubleshooting Windows 10

This 2-day Supporting & Troubleshooting Windows 10 course is designed to provide participants with the necessary knowledge and skills to support and troubleshoot Windows 10 desktop PCs and devices in a Windows Server corporate networking environment.

To request for in-house training, click on the Request for In-house Training link as displayed above for quotation. For a complete course cotent and more information about this course, feel free to contact the training provider as shown above. If the public program is available, you can request for a registration online by clicking on the Register for Public Training link. If the link is disabled, it simply means it has yet to be available for public. You can contact the training provider for further inquiry.

Upon completion of this 2-day Windows 10 troubleshooting and support training, participants should be able to:

• Design the processes involved in planning and using a troubleshooting methodology for Windows 10
• Troubleshoot startup issues and operating system services on a Windows 10 PC
• Resolve issues related to hardware devices and device drivers
• Troubleshoot Windows 10 PCs remotely
• Troubleshoot issues related to network connectivity
• Troubleshoot client configuration failures and GPO application issues
• Troubleshoot issues related to user settings
• Troubleshoot remote connectivity issues

• Networking fundamentals, including TCP/IP, User Datagram Protocol (UDP), and Domain Name System (DNS)
• Microsoft Active Directory Domain Services (AD DS) principles
• Understanding of the Public Key Infrastructure (KPI) components
• Windows Server 2012 R2 fundamentals
• Microsoft Windows Client essentials experience with Windows 10

Module 1: Implementing a Troubleshooting Methodology

• Implementing a Troubleshooting Methodology
• Using Troubleshooting Tools

Module 2: Troubleshooting Startup Issues

• Troubleshooting Startup Issues
• Recovering BitLocker-Encrypted Drives

Module 3: Troubleshooting Hardware and Device Drivers

• Resolving Hardware Issues
• Configuring Group Policy Settings to Control Device Installation
• Adding a Missing Device Driver to a Driver Store
• Reverting a Problematic Device Driver
• Diagnosing Memory
• Troubleshooting and Repairing Failed Disk Redundancy
• Synchronizing Settings between Devices
• Accessing Data on a Foreign Volume

Module 4: Troubleshooting Remote Computers

• Using Remote Desktop
• Using Remote Assistance
• Using Windows PowerShell Remoting

Module 5: Resolving Network Connectivity Issues

• Resolving Network Connectivity Issues
• Resolving Name Resolution Issues

Module 6: Troubleshooting Group Policy

• Troubleshooting Group Policy Application Issues
• Resolving Group Policy Issues
• Installing and Sharing a Printer

Module 7: Troubleshooting User Settings

• Troubleshooting Sign in Problems
• Resolving Folder Redirection Problem
• Resolving Roaming User Profile Problem

Module 8: Troubleshooting Remote Connectivity

• Troubleshooting VPN Connectivity
• Configuring and Troubleshooting DirectAccess

Module 9: Troubleshooting Resource Access Within a Domain

• Troubleshooting File Access Issues
• Troubleshooting Access to Encrypted Files
• Troubleshooting Printer Access Issues

Module 10: Troubleshooting Resource Access for Non Domain Member Clients

• Troubleshooting Device Registration
• Troubleshooting Work Folders
• Troubleshooting OneDrive for Business

Module 11: Troubleshooting Applications

• Troubleshooting AppLocker Policy Application
• Troubleshooting Application Compatibility issue
• Troubleshooting Internet Explorer Issue
• Troubleshooting Microsoft Edge Issue

Module 12: Maintaining Windows 10

• Managing and Troubleshooting Windows Activation
• Monitoring and Troubleshooting Performance
• Applying Applications and Windows Updates

Module 13: Recovering Data and Operating System

• Recovering Data from Azure Backup
• Recovering Deleted File by Using File History
• Provision Computer to Comply with Company Standards

Call : +603-5162-8254, +603-2201-4622

E-mail : maler@comsystemsolutions.com, comsystem@comsystemsolutions.com

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