The 21^st Century People Management

This 1-day 21^st Century People Management training is for leaders who hold key positions across all functions, including Production, Quality Assurance, Quality Control, Engineering, Research and Design, Sales & Marketing, Administration, and Human Resources. Topics include managing negative emotions, dealing with difficult people, managing and dealing with anger, how to demonstrate authentic leadership and more.

To request for in-house training, click on the Request for In-house Training link as displayed above for quotation. For a complete course cotent and more information about this course, feel free to contact the training provider as shown above. If the public program is available, you can request for a registration online by clicking on the Register for Public Training link. If the link is disabled, it simply means it has yet to be available for public. You can contact the training provider for further inquiry.

At the end of this 1-day People Management training, participants should be able to:

• Recognize how your own attitudes and actions impact on others
• Find new and effective techniques for managing negative emotions
• Develop coping strategies for dealing with difficult people and difficult situations
• Identify those times when you have the right to walk away from a difficult situation
• Learn some techniques for managing and dealing with anger.
• Demonstrate authentic and strong leadership to create an atmosphere of confidence and trust in touch business time
• Create stronger employee loyalty and human factors in challenging business time

Module 1

How to be a Great Leader (Leader VS Boss)

• Common things that great managers have
• The killers of employee happiness
• High Performance Team is necessary to capture competitive edge market

Module 2

The Agreement Frame

• Power of good communication
• Finding points of agreement
• Aligning oneself to others
• 3 phrases in agreement frame

The Commandments of Dealing with Difficult People

Module 3

Preventing Problems

• Empathy and sympathy
• Methods in expressing empathy
• Concept of Rephrasing

Dealing with Problems

• Assessing the situation
• Meeting di cult behavior head on
• Being Up Front
• Flexibility
• Tolerance
• 2 way conversations

Module 4

The 5 Steps Process In Resolving Conflict Changing Yourself

• Negative vs Positive interaction
• Calling for time out
• Walking away
• Policy for verbal abuses

Module 5

• Why People Don't Do?
• What They Are Supposed to Do
• Reasons why they don't

Module 6

• Building a Dream Team to Achieve Greater Productivity
• Keys to working independently and interdependently toward a common goal
  • Achieving trust & respect in high performing workplace
  • Factors for making high performance workplace

• People Management Skills
• Effective Employee Engagement
• Competency Based Approach to Training Needs Analysis
• Human Resource Management: Best Practice
• Effective Manpower Planning
• More other Human Resource Management training courses